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Spotlight PEPPOL BIS Billing 3.0 The EU e-invoicing mandate is here — France Sept 2026, Belgium Jan 2026, Germany 2025.

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Foundations

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Standards

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Flagship messages

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Tools

X12 886 — Customer Call Reporting

The 886 reports sales force or merchandising visits — date, visited store, duration, completed actions — from a supplier to its retailer or principal.

Purpose

The 886 documents a visit: who came (rep), when, which store, duration, completed actions (planogram reset, end-cap built, out-of-stock checked, promo activated). It serves trade marketing reporting and activity control.

It is used by CPG companies to track their field force and by retailers to bill services. Acknowledged by 997.

Envelope structure

The 886 travels within the three X12 envelope levels (ISA/IEA, GS/GE with functional group CR, and ST/SE). Didactic example in release 004010:

x12 example-886.x12 
ISA*00*          *00*          *ZZ*SUPPLIER      *ZZ*PRINCIPAL     *260515*1130*U*00401*000000886*0*P*>~
GS*CR*SUPPLIER*PRINCIPAL*20260515*1130*1*X*004010~
ST*886*0001~
BCC*00*CR*CALL-2026-9900*20260515~
N1*RE*ACME CPG SALES*92*REP-J-DOE~
N1*ST*ACME RETAIL STORE 042*92*042~
DTM*036*20260515*1000~
DTM*037*20260515*1145~
LX*1~
NTE*ZZ*PLANOGRAM-RESET-AISLE-7~
LX*2~
NTE*ZZ*END-CAP-BUILT-PROMO-CPN-2026-4400~
SE*11*0001~
GE*1*1~
IEA*1*000000886~

Common segments

  • Header — ST, BCC (Beginning Segment for Customer Call).
  • Rep / store — N1*RE, N1*ST.
  • Duration — DTM*036 (start), DTM*037 (end).
  • Actions — LX loop: NTE (completed action).
  • Summary — SE.

Common pitfalls

  • Geofencing proof: a 886 without GPS / geofence stamp can be contested in case of rep fraud; embed a location REF.
  • Mass falsification risk: without signature, a rep can generate fictitious 886; pair with planogram photos or SKU scans.
  • Cross-reference promo: an end-cap built must reference the 877 promo number, otherwise trade marketing linkage breaks.

Documentation

The code 886 and the name Customer Call Reporting are public and listed on x12.org/products/transaction-sets. The complete structure of loops, qualifiers and code lists is distributed by DISA via the proprietary Implementation Guides (TR3). ediverse.io covers only public concepts, the envelope and didactic examples.