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Spotlight PEPPOL BIS Billing 3.0 The EU e-invoicing mandate is here — France Sept 2026, Belgium Jan 2026, Germany 2025.

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X12 141 — Product Service Claim Response

The 141 is the supplier's response to a 142 (Product Service Claim): acceptance, refusal or request for additional information on a product claim.

Purpose

The 141 documents the supplier or service-provider decision on a claim received via a 142: original claim number, status (accepted, rejected, partial, pending), reason, accepted or rejected amount, and proposed action (replacement, credit, return).

It typically closes the 142 → 141 cycle in automotive warranty programs (AIAG), HVAC and major appliances. It is acknowledged by 997 and triggers an 812 (Credit/Debit Adjustment) when a financial credit follows.

Envelope structure

The 141 travels within the three X12 envelope levels (ISA/IEA, GS/GE with functional group PE, and ST/SE). Didactic example in release 004010:

x12 example-141.x12 
ISA*00*          *00*          *ZZ*ACMESUPPLIER  *ZZ*ACMEBUYER     *260514*1200*U*00401*000000141*0*P*>~
GS*PE*ACMESUPPLIER*ACMEBUYER*20260514*1200*1*X*004010~
ST*141*0001~
BPS*00*RSP-2026-0091*20260514~
N1*BY*ACME RETAIL CO*92*0001~
N1*VN*ACME SUPPLIER INC*92*V-9087~
LX*1~
REF*CL*CLM-2026-0019~
SLN*1*A*RJ*1*EA~
PID*F****REPLACEMENT MOTOR ASSY~
AMT*ZZ*220.00~
MSG*Claim rejected — out of warranty per serial lookup~
SE*11*0001~
GE*1*1~
IEA*1*000000141~

Common segments

  • Header — ST, BPS (Beginning Segment for Product Service), DTM.
  • Parties — N1 (BY, VN, IF = Inspector).
  • Claim reference — LX loop + REF*CL (original claim).
  • Lines — SLN (Subline Item Detail), PID, AMT, MSG (free-text reason).
  • Summary — SE.

Common pitfalls

  • Missing claim reference: REF*CL is mandatory at implementation level — without it, the 141 cannot reconcile to the originating 142 and the buyer cannot close the case.
  • Action vs financial credit: the 141 carries the decision, not the financial credit. Do not bundle with an 812 in the same transaction set — these are two distinct transactions.
  • Reason codes: AIAG and industry programs publish code lists; free-text in MSG is insufficient when a program code list is mandated.

Documentation

The code 141 and the name Product Service Claim Response are public and listed on x12.org/products/transaction-sets. The complete structure of loops, qualifiers and code lists is distributed by DISA via the proprietary Implementation Guides (TR3). ediverse.io covers only public concepts, the envelope and didactic examples.