SLA-EDI

SRE / DevOps concept Service Level Agreement for EDI.

Definition

An EDI SLA is a formal contract between an organisation and its customer (often a strategic trading partner) detailing commitments: AS2 gateway uptime, mapping latency, MTTR (Mean Time To Repair) on blocking incident, 24/7 support. Includes service credits for breaches. Suitable for critical flows (Walmart retail, JIT automotive).

Origin

Practice born with the VAN generalisation in the 1990s. Today standardised by enterprise frameworks (ITIL v4, ISO 20000).

Example in context

Typical EDI SLA: AS2 gateway uptime ≥ 99.9%, sev-1 incident MTTR < 4h, 997 ack latency < 1 business hour.

Related terms

• SLO — underlying technical objective.