JD-POWER

J.D. Power + IHS Markit data automotive.

Définition

J.D. Power studies cles : Initial Quality Study (IQS, ~75000 vehicle owners surveyed first 90 days), Vehicle Dependability Study (VDS, 3-year owners), APEAL (Automotive Performance Execution and Layout), Sales Satisfaction Index (SSI), Customer Service Index (CSI). IHS Markit (rebrand S&P Global Mobility 2022) : Polk Reports (new vehicle registrations US/global), Automotive Catalyst (forecasts), VINcheck. Adoption : OEMs (GM, Ford, Toyota, etc.), insurance companies, fleet operators, government regulators.

Origine

J.D. Power and Associates fonde 1968 par James David Power III ; McGraw Hill Financial acquire 2005 ($150M) ; Cinven private equity acquire 2019 ($1.1B). IHS Markit fonde 1959 (Polk Co.) ; merger IHS + Markit 2016 ; rebrand S&P Global Mobility 2022.

Exemple en contexte

Toyota utilise J.D. Power IQS results pour identifier defauts qualite premieres 90 jours sur Camry 2024 ; data-driven engineering corrections rapide pour amelioration cumulative IQS rank.

Termes liés

• VIN — identifiant utilise data.